Mrs. Clavel has been appointed as Head of A320 Family Programme Support within Airbus Customer Services, effective 1st April 2025. In this role, with her team, she monitors and supports the largest commercial aviation in-service fleet ever with a high diversity of operations and configurations to ensure safe and efficient operation all around the world.

She brings a strong engineering and customer-focused background, with over 22 years of experience at Airbus, spanning Customer Services, Programmes, and Engineering.

Prior to her current role, from March 2022 to March 2025, she served as Vice President of In-Service Engineering Systems. In this capacity, she led a global team of over 400 employees, providing support across Hydro-mechanical systems, Avionics, Propulsion, Cabin & Cargo, and Airline Engineering activities. Her team played a pivotal role in resolving in-service issues and delivering engineering services through FHS-C and FTM contracts. They also contributed to future product developments by leveraging their strong customer intimacy and cross-functional collaboration.

Earlier in her career, Mrs. Clavel held several leadership roles within the A320 Family Chief Engineering teams, where she was actively involved in the development phase of the A320neo. During this time, she contributed to key engineering milestones and cross-programme coordination efforts, helping bring this new-generation aircraft to market with enhanced efficiency and performance.

Mrs. Clavel holds an Engineering Master’s degree from ENAC (École Nationale de l'Aviation Civile), with a major in electronics and signal processing. She also completed the first year of an MBA at the Open University Business School (OUBS) in the United Kingdom, with a focus on senior management.

Outside of her professional commitments, she is married and the mother of a 15-year-old boy. She enjoys reading, hiking, and scuba diving.

I was born in Southwest France, close to Toulouse, in 1971. My passion for aviation dates back to long-distance air travel as a child, and never left me since. In 1994, I graduated from Toulouse-based Civil Aviation National School (ENAC) as an Aeronautical engineer with a major in flight operations.  

Through varied leadership positions with world-leading aircraft manufacturers Avions de Transport Régional (ATR) and then Airbus, I developed a comprehensive and international experience in the commercial aviation industry, ranging from aircraft commercial activities to airlines support & services responsibilities. 

Since August 2020, I have been leading Airbus Commercial Aircraft Customer Services team and activities for the Africa and Middle East region, based in Airbus regional headquarters in Dubai (UAE).

Vice President of Airbus Commercial Aircraft Customer Services for the South Asia region, based in Delhi since November 2024. With decades of global experience at Airbus & Air France, he has a proven track record in customer services and aircraft operations management. A graduate of ENSAM, his expertise blends deep technical knowledge with strategic leadership, having previously held key roles including Head of Airline Operations for the A350 program, Vice President of Customer Services in China and Europe, and Head of Customer Care Centre .

Today in A320 Family Customer Support Program as Program manager responsible for the A320neo Watchtower / Fleet efficiency & OR3M process / FAIR Forum / Communication.

• Previously in Engineering Operability & Maintainability department with specific focus on A320neo EIS preparation

• Joined Airbus Customer Services Engineering Powerplant department in 1990, managed CFM56 & V2500 engine types for 11 years as Senior Engineer then moved to the PAX & Crew facilities/Emergency Equipment's department as team Head of for 10 years.

• I started my career at AIR FRANCE engineering covering aircraft maintenance then managing repair shop team

A320, A220 Fleet Programme Manager for the Africa, Middle East Region

- Part of the Fleet Efficiency team since 2022 and previously working in APAC with A330 operators.

- Joined Airbus in 2017 supporting the Quality Management of SIA and TGW FHS-TSP program.

- Past experience in the aviation sector: Operations Management (Rolls-Royce), Quality Management (Collins Aerospace), B1 Licensed Aircraft Engineer (ST Aerospace)

I was born in Southwest France, close to Toulouse, in 1971. My passion for aviation dates back to long-distance air travel as a child, and never left me since. In 1994, I graduated from Toulouse-based Civil Aviation National School (ENAC) as an Aeronautical engineer with a major in flight operations.  

Through varied leadership positions with world-leading aircraft manufacturers Avions de Transport Régional (ATR) and then Airbus, I developed a comprehensive and international experience in the commercial aviation industry, ranging from aircraft commercial activities to airlines support & services responsibilities. 

Since August 2020, I have been leading Airbus Commercial Aircraft Customer Services team and activities for the Africa and Middle East region, based in Airbus regional headquarters in Dubai (UAE).

Vice President of Airbus Commercial Aircraft Customer Services for the South Asia region, based in Delhi since November 2024. With decades of global experience at Airbus & Air France, he has a proven track record in customer services and aircraft operations management. A graduate of ENSAM, his expertise blends deep technical knowledge with strategic leadership, having previously held key roles including Head of Airline Operations for the A350 program, Vice President of Customer Services in China and Europe, and Head of Customer Care Centre .

Today in A320 Family Customer Support Program as Program manager responsible for the A320neo Watchtower / Fleet efficiency & OR3M process / FAIR Forum / Communication.

• Previously in Engineering Operability & Maintainability department with specific focus on A320neo EIS preparation

• Joined Airbus Customer Services Engineering Powerplant department in 1990, managed CFM56 & V2500 engine types for 11 years as Senior Engineer then moved to the PAX & Crew facilities/Emergency Equipment's department as team Head of for 10 years.

• I started my career at AIR FRANCE engineering covering aircraft maintenance then managing repair shop team

"Skywise Reliability & Skywise Reliability Premium

Today, head of the Fleet Performance activities within the Customer Services organisation.

We work with Airlines and Programmes to measure and improve Fleet performance:

Operational Availability; 

Operational Reliability;

Maintenance Costs;

For that we are collecting data and developing tools for Airbus and Airlines usages.

Previously, I was in charge of a Data Processing activities within the Airbus Flight Test Centre

I joined Airbus in 2009 and previously I was working at Capgemini, an IT services company"

• Fleet Programme Manager for South Asia region covering SA and WB fleet.

• Over 16 years of experience working across various domains in the airline and leasing industry.

Joined Airbus in 2006
Customer Support Engineering till 2018
Product leader for Air conditioning, Bleed and Inerting system for A330, 340 and A380 programmes
HO Cabin electronics and seats team
Customer Support Program for A320 Family since 2018
Focused on Air conditioning and engine bleed systems, cabin items and pax connectivity
Focal point for Cabin Air Quality topics for A320 Family (FRESH project coordinator)

A320, A220 Fleet Programme Manager for the Africa, Middle East Region

- Part of the Fleet Efficiency team since 2022 and previously working in APAC with A330 operators.

- Joined Airbus in 2017 supporting the Quality Management of SIA and TGW FHS-TSP program.

- Past experience in the aviation sector: Operations Management (Rolls-Royce), Quality Management (Collins Aerospace), B1 Licensed Aircraft Engineer (ST Aerospace)

After extensive experience in digital technologies, project, and people management across Airbus, I joined the Fleet Efficiency organisation 5 years ago, where I was in charge of data collection & processing for Fleet Performance monitoring. More recently, 2 years ago, I created a new team dedicated to in-Service Configuration Management.

"As Technical Data Programme Manager, I ensure the availability of all ICA (Instructions for

Continuous Airworthiness) at each Entry into Service

• I am in charge of the Entry into Service preparation with Customers.

• I support our Customers in the In-Service issues resolution."

"Skywise Reliability & Skywise Reliability Premium

Today, head of the Fleet Performance activities within the Customer Services organisation.

We work with Airlines and Programmes to measure and improve Fleet performance:

Operational Availability; 

Operational Reliability;

Maintenance Costs;

For that we are collecting data and developing tools for Airbus and Airlines usages.

Previously, I was in charge of a Data Processing activities within the Airbus Flight Test Centre

I joined Airbus in 2009 and previously I was working at Capgemini, an IT services company"

Sebastian joined Satair in 2018 as an Account Director Middle East & Africa and used to lead our global Customer Care division from 2022 to 2024, with base in Hamburg. He strengthened our regional customer support and reworked our company's CSIP representation, with focus on feedback, communication and improvement actions during this assignment. He returned to the Middle East in 2024 as the Head of Sales & Support and site manager Dubai.

He has worked for various aviation companies and acquired extensive industry knowledge via these stages; Cargo Leading System OEM Airbus DS Airborne (formerly Rheinmetall), Airline / MRO (Etihad Airways) & finally Satair. He has lived in Germany, United Arab Emirates as well as Malaysia. 

With a strong technical background, extensive customer facing experience and sales - He is committed to enhance our representation in the Middle East & Africa.

10 years in SYSTEMS design office and chief engineering team

10 years as Configuration manager for A350 programme

A350 Service Bulletin manager

Now in charge of the team about Maintenance&retrofit programme & business ops and focusing on A320family transverse activities

Regional Account Manager for Planned Maintenance Services Middle East & Africa since 2023 Previously Project Manager for Defense in the Middle East Strong experience as Project Management and Customer Support in Defense I started my career as Telecommunication System Engineer Engineering school in 3D Engineering.

Actually Head of fleet Efficiency and Engineering for Africa and Middle East

Leading the Regional team for Program Management / In Service Engineering / Major Repairs / Tech Data and Maintenance services.

• Previously Head of Major Repairs for Africa and Middle East region.

• Joined Airbus in 2006 as Repair Embodiment Manager in Toulouse Major repair team.

• I Started my career in Air France Engineering and spent 10 years in different positions as Technical Expert / MCC Engineer and Powerplant/APU Engineer for A320 Family.

Vice President of Airbus Commercial Aircraft Customer Services for the South Asia region, based in Delhi since November 2024. With decades of global experience at Airbus & Air France, he has a proven track record in customer services and aircraft operations management. A graduate of ENSAM, his expertise blends deep technical knowledge with strategic leadership, having previously held key roles including Head of Airline Operations for the A350 program, Vice President of Customer Services in China and Europe, and Head of Customer Care Centre .

System In-service Engineer based in Dubai: Combining engineering and customer support to help airlines in the Africa and Middle East region operate safely and efficiently.

-        14 years’ experience in engineering across multiple Airbus programs.

-        Previously leading A350, A220 fuselage generic repairs and propulsion repairs projects.

-        Former Airframe AOG manager at ATR.

-        Background in A350 development activities, FEM, stress analysis and certification for composite and metallic structures.

Mechanical engineer with 30+ years of experience in commercial, charter and VIP aviation, covering continuing airworthiness, operational support, reliability, maintenance program, aircraft specification definition, production oversight, delivery and exits.

Close to 25 years in the region working for major airlines covering many different types of aircraft both commercial and VVIP. Last 15 years holding senior management positions.

10 years in SYSTEMS design office and chief engineering team

10 years as Configuration manager for A350 programme

A350 Service Bulletin manager

Now in charge of the team about Maintenance&retrofit programme & business ops and focusing on A320family transverse activities

Joined Airbus in 2006
Customer Support Engineering till 2018
Product leader for Air conditioning, Bleed and Inerting system for A330, 340 and A380 programmes
HO Cabin electronics and seats team
Customer Support Program for A320 Family since 2018
Focused on Air conditioning and engine bleed systems, cabin items and pax connectivity
Focal point for Cabin Air Quality topics for A320 Family (FRESH project coordinator)

Regional Account Manager for Planned Maintenance Services Middle East & Africa since 2023 Previously Project Manager for Defense in the Middle East Strong experience as Project Management and Customer Support in Defense I started my career as Telecommunication System Engineer Engineering school in 3D Engineering.

A320, A220 Fleet Programme Manager for the Africa, Middle East Region

- Part of the Fleet Efficiency team since 2022 and previously working in APAC with A330 operators.

- Joined Airbus in 2017 supporting the Quality Management of SIA and TGW FHS-TSP program.

- Past experience in the aviation sector: Operations Management (Rolls-Royce), Quality Management (Collins Aerospace), B1 Licensed Aircraft Engineer (ST Aerospace)

System In-service Engineer based in Dubai: Combining engineering and customer support to help airlines in the Africa and Middle East region operate safely and efficiently.

-        14 years’ experience in engineering across multiple Airbus programs.

-        Previously leading A350, A220 fuselage generic repairs and propulsion repairs projects.

-        Former Airframe AOG manager at ATR.

-        Background in A350 development activities, FEM, stress analysis and certification for composite and metallic structures.

• Fleet Programme Manager for South Asia region covering SA and WB fleet.

• Over 16 years of experience working across various domains in the airline and leasing industry.

Today in Customer Support Engineering as Air Data & Inertial systems Product Leader, I am working for Airbus since 10 years.

I joined Airbus Customer Support Engineering as Auto Flight systems specialist during 7 years.

I started my career with a french MRO company then some airlines where I had various jobs (Technical services, CAMO engineering, Field representative).

Now working as an In-service engineer for Air Systems (ATA21, 30, 36, 47) on all programs, I joined Airbus 3 years ago.

Previously worked 15 years in Liebherr Aerospace as Technical support specialist on Air systems, providing in-service engineering support to airlines and OEMs, workshops, and leading health monitoring projects.

Started my career in Customer Support Management leading Integrated Logistic Support studies to dimension the maintenance program from design to end of life on several aircraft & helicopter components.

"Today as part of the In Service Engineering Regional Team for the Middle East and Africa Region, as Hydro-Mechanical Specialist.

Responsible to provide Engineering support for Hydraulic System, Flight Controls, Landing Gear and Braking and Steering for all Airbus program. Another function is also capturing the comments, issues or concerns from the operators in the region, acting as antenna for our Airbus Engineering - Central Team in Toulouse.

-        Previously ATA 29 Hydraulic System Specialist for all programs

-        Joined Airbus in 2015 as Cabin and Cargo In Service Engineer Specialist (Domain Galleys and Lavatories) for A320 and A350

-        I started my career in a Maintenance Center for small aircrafts dedicated to pilot formation. Then I worked, as subcontractor, for the Airbus Configuration Management System of the A350 during the development of this program, before moving to Airbus Defence and Space Flight Tests and Design Office." 

• A320 Family Braking & Steering Systems Engineer in Customer Support Engineering since April 2023

• 16 years of experience within AIRBUS environment, 2 years in Customer Support Engineering:

• Landing Gear, Braking, Steering Systems (ATA32) - Test Means & Simulation Engineering (2008-2012)

• Landing Gear, Braking, Steering Systems (ATA32) - System Integration Tests Engineering (2012-2023)

• Braking & Steering Systems (ATA 32) - Customer Support Engineering since April 2023

After extensive experience in digital technologies, project, and people management across Airbus, I joined the Fleet Efficiency organisation 5 years ago, where I was in charge of data collection & processing for Fleet Performance monitoring. More recently, 2 years ago, I created a new team dedicated to in-Service Configuration Management.

"As Technical Data Programme Manager, I ensure the availability of all ICA (Instructions for

Continuous Airworthiness) at each Entry into Service

• I am in charge of the Entry into Service preparation with Customers.

• I support our Customers in the In-Service issues resolution."

"Skywise Reliability & Skywise Reliability Premium

Today, head of the Fleet Performance activities within the Customer Services organisation.

We work with Airlines and Programmes to measure and improve Fleet performance:

Operational Availability; 

Operational Reliability;

Maintenance Costs;

For that we are collecting data and developing tools for Airbus and Airlines usages.

Previously, I was in charge of a Data Processing activities within the Airbus Flight Test Centre

I joined Airbus in 2009 and previously I was working at Capgemini, an IT services company"

Sebastian joined Satair in 2018 as an Account Director Middle East & Africa and used to lead our global Customer Care division from 2022 to 2024, with base in Hamburg. He strengthened our regional customer support and reworked our company's CSIP representation, with focus on feedback, communication and improvement actions during this assignment. He returned to the Middle East in 2024 as the Head of Sales & Support and site manager Dubai.

He has worked for various aviation companies and acquired extensive industry knowledge via these stages; Cargo Leading System OEM Airbus DS Airborne (formerly Rheinmetall), Airline / MRO (Etihad Airways) & finally Satair. He has lived in Germany, United Arab Emirates as well as Malaysia. 

With a strong technical background, extensive customer facing experience and sales - He is committed to enhance our representation in the Middle East & Africa.

"Today in A320 Family Customer Support Program as Program manager responsible for CFM engine programs, all A320F Nacelle Programs

and A320neo Engines Mount programs.

I started my career in Airbus Training Center to develop & deliver the A330/A340 coursewares on Hydraulic, Landing Gears & Powerplant systems.

HO Nacelle team during 8 years in the Support Engineering fo all Nacelle Programs from A300 to A350."

After extensive experience in digital technologies, project, and people management across Airbus, I joined the Fleet Efficiency organisation 5 years ago, where I was in charge of data collection & processing for Fleet Performance monitoring. More recently, 2 years ago, I created a new team dedicated to in-Service Configuration Management.

"As Technical Data Programme Manager, I ensure the availability of all ICA (Instructions for

Continuous Airworthiness) at each Entry into Service

• I am in charge of the Entry into Service preparation with Customers.

• I support our Customers in the In-Service issues resolution."

"Skywise Reliability & Skywise Reliability Premium

Today, head of the Fleet Performance activities within the Customer Services organisation.

We work with Airlines and Programmes to measure and improve Fleet performance:

Operational Availability; 

Operational Reliability;

Maintenance Costs;

For that we are collecting data and developing tools for Airbus and Airlines usages.

Previously, I was in charge of a Data Processing activities within the Airbus Flight Test Centre

I joined Airbus in 2009 and previously I was working at Capgemini, an IT services company"

Sebastian joined Satair in 2018 as an Account Director Middle East & Africa and used to lead our global Customer Care division from 2022 to 2024, with base in Hamburg. He strengthened our regional customer support and reworked our company's CSIP representation, with focus on feedback, communication and improvement actions during this assignment. He returned to the Middle East in 2024 as the Head of Sales & Support and site manager Dubai.

He has worked for various aviation companies and acquired extensive industry knowledge via these stages; Cargo Leading System OEM Airbus DS Airborne (formerly Rheinmetall), Airline / MRO (Etihad Airways) & finally Satair. He has lived in Germany, United Arab Emirates as well as Malaysia. 

With a strong technical background, extensive customer facing experience and sales - He is committed to enhance our representation in the Middle East & Africa.

"Today in A320 Family Customer Support Program as Program manager responsible for CFM engine programs, all A320F Nacelle Programs

and A320neo Engines Mount programs.

I started my career in Airbus Training Center to develop & deliver the A330/A340 coursewares on Hydraulic, Landing Gears & Powerplant systems.

HO Nacelle team during 8 years in the Support Engineering fo all Nacelle Programs from A300 to A350."

"Today A320 Family Support Program manager responsible for avionics or system topics such as Navigation, communication, Information system, Ice an rain protection, Electrical generation & Harnesses, Lights and Fire protection.

• Previously, A320neo Fleet Performance Manager for the Fleet Performance Department

within Customer Services for 3 years.

• Manager of In-service data & information system for 6 years

• Performance monitoring Manager for 2 years

• I started my career in Airbus technical data department like responsible of Component

Maintenance Manuals in 2003"

"A320 Family Program Manager for hydro-mechanical systems (ATA28, 29 and 32).

Previously responsible for the in-service support of the A320neo family LEAP-1A propulsion system.

Background:

Joined Airbus in 2006, working in several different position across Europe.

Expertise: Aerodynamics, system engineering, product safety, hydro-mechanical systems, powerplant systems.

Interests:

“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward…”

Skiing

Tennis"

Today in A320 Family Customer Support Program as Program manager responsible for the A320neo Watchtower / Fleet efficiency & OR3M process / FAIR Forum / Communication.

• Previously in Engineering Operability & Maintainability department with specific focus on A320neo EIS preparation

• Joined Airbus Customer Services Engineering Powerplant department in 1990, managed CFM56 & V2500 engine types for 11 years as Senior Engineer then moved to the PAX & Crew facilities/Emergency Equipment's department as team Head of for 10 years.

• I started my career at AIR FRANCE engineering covering aircraft maintenance then managing repair shop team

• Now working as an In-Service Engineer for Air & Inerting System (ATA21, 36, 30-11 & 47)

• Joined AIRBUS and AIRBUS In-Service Engineering Team since 2016, dealing mainly with A320FAM and A330/A340 program:

  • A321XLR Focal Point for Air & Inerting System Topics

  • ATA21-26, ATA21-31 & ATA36ceo Specialist on A320FAM 

  • Previously A320FAM & A330/A340 ATA21-31 specialist

Today in the In-Service Engineering department in the Customer Care Center, part of the powerplant systems team acting as LEAP-1A Product Leader.

Joined Powerplant systems team in 2019 acting as Trent 700/500 specialist and moving to APU Product Leader role before the current one.

Previously part of Trent-XWB Design Office team, covering engines and nacelle topics during 4 years.

I started my career as a stress engineer and finite element modelling specialist working for different industries.

I joined Airbus in 2022, as part of the Engineering Customer Engineering Support. Since then, I have been dedicated to activities related to the Flight Control system including daily communication with Customers, Troubleshooting assistance, participation to different facing events such as Expert Forum, pre-EIS and On-site assistance. 

A320, A220 Fleet Programme Manager for the Africa, Middle East Region

- Part of the Fleet Efficiency team since 2022 and previously working in APAC with A330 operators.

- Joined Airbus in 2017 supporting the Quality Management of SIA and TGW FHS-TSP program.

- Past experience in the aviation sector: Operations Management (Rolls-Royce), Quality Management (Collins Aerospace), B1 Licensed Aircraft Engineer (ST Aerospace)

Today in Customer Support Program as Fleet Program manager responsible for Fleet efficiency of all programs in South Asia Region

Previously in Customer support Engineering department with specific focus on VTI Maintenance Operations & Delay/Defect Management 

Joined Airbus Customer Services Engineering department in 2015, managed FHS TSP MOC team  for 7.5 years as Manager then moved to the Customer Support Program Team.

I started my career at Kingfisher Airlines engineering covering aircraft maintenance then managing corporate jet

"A320 Family Program Manager for hydro-mechanical systems (ATA28, 29 and 32).

Previously responsible for the in-service support of the A320neo family LEAP-1A propulsion system.

Background:

Joined Airbus in 2006, working in several different position across Europe.

Expertise: Aerodynamics, system engineering, product safety, hydro-mechanical systems, powerplant systems.

Interests:

“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward…”

Skiing

Tennis"

Today in Customer Support Program as Fleet Program manager responsible for Fleet efficiency of all programs in South Asia Region

Previously in Customer support Engineering department with specific focus on VTI Maintenance Operations & Delay/Defect Management 

Joined Airbus Customer Services Engineering department in 2015, managed FHS TSP MOC team  for 7.5 years as Manager then moved to the Customer Support Program Team.

I started my career at Kingfisher Airlines engineering covering aircraft maintenance then managing corporate jet

"Today A320 Family Support Program manager responsible for avionics or system topics such as Navigation, communication, Information system, Ice an rain protection, Electrical generation & Harnesses, Lights and Fire protection.

• Previously, A320neo Fleet Performance Manager for the Fleet Performance Department

within Customer Services for 3 years.

• Manager of In-service data & information system for 6 years

• Performance monitoring Manager for 2 years

• I started my career in Airbus technical data department like responsible of Component

Maintenance Manuals in 2003"

"Today leads A320 Family fleet operations

20 years in Programme / Customer Services, leading trans-national and worldwide teams on Technical Data, Digital solutions fields and Programs

Manufacturing background: Manufacturing Resources Planning (MRP) team leader"

Sebastian joined Satair in 2018 as an Account Director Middle East & Africa and used to lead our global Customer Care division from 2022 to 2024, with base in Hamburg. He strengthened our regional customer support and reworked our company's CSIP representation, with focus on feedback, communication and improvement actions during this assignment. He returned to the Middle East in 2024 as the Head of Sales & Support and site manager Dubai.

He has worked for various aviation companies and acquired extensive industry knowledge via these stages; Cargo Leading System OEM Airbus DS Airborne (formerly Rheinmetall), Airline / MRO (Etihad Airways) & finally Satair. He has lived in Germany, United Arab Emirates as well as Malaysia. 

With a strong technical background, extensive customer facing experience and sales - He is committed to enhance our representation in the Middle East & Africa.

After extensive experience in digital technologies, project, and people management across Airbus, I joined the Fleet Efficiency organisation 5 years ago, where I was in charge of data collection & processing for Fleet Performance monitoring. More recently, 2 years ago, I created a new team dedicated to in-Service Configuration Management.

"As Technical Data Programme Manager, I ensure the availability of all ICA (Instructions for

Continuous Airworthiness) at each Entry into Service

• I am in charge of the Entry into Service preparation with Customers.

• I support our Customers in the In-Service issues resolution."

"Skywise Reliability & Skywise Reliability Premium

Today, head of the Fleet Performance activities within the Customer Services organisation.

We work with Airlines and Programmes to measure and improve Fleet performance:

Operational Availability; 

Operational Reliability;

Maintenance Costs;

For that we are collecting data and developing tools for Airbus and Airlines usages.

Previously, I was in charge of a Data Processing activities within the Airbus Flight Test Centre

I joined Airbus in 2009 and previously I was working at Capgemini, an IT services company"

Sebastian joined Satair in 2018 as an Account Director Middle East & Africa and used to lead our global Customer Care division from 2022 to 2024, with base in Hamburg. He strengthened our regional customer support and reworked our company's CSIP representation, with focus on feedback, communication and improvement actions during this assignment. He returned to the Middle East in 2024 as the Head of Sales & Support and site manager Dubai.

He has worked for various aviation companies and acquired extensive industry knowledge via these stages; Cargo Leading System OEM Airbus DS Airborne (formerly Rheinmetall), Airline / MRO (Etihad Airways) & finally Satair. He has lived in Germany, United Arab Emirates as well as Malaysia. 

With a strong technical background, extensive customer facing experience and sales - He is committed to enhance our representation in the Middle East & Africa.

10 years in SYSTEMS design office and chief engineering team

10 years as Configuration manager for A350 programme

A350 Service Bulletin manager

Now in charge of the team about Maintenance&retrofit programme & business ops and focusing on A320family transverse activities

Regional Account Manager for Planned Maintenance Services Middle East & Africa since 2023 Previously Project Manager for Defense in the Middle East Strong experience as Project Management and Customer Support in Defense I started my career as Telecommunication System Engineer Engineering school in 3D Engineering.

• Now working as an In-Service Engineer for Air & Inerting System (ATA21, 36, 30-11 & 47)

• Joined AIRBUS and AIRBUS In-Service Engineering Team since 2016, dealing mainly with A320FAM and A330/A340 program:

  • A321XLR Focal Point for Air & Inerting System Topics

  • ATA21-26, ATA21-31 & ATA36ceo Specialist on A320FAM 

  • Previously A320FAM & A330/A340 ATA21-31 specialist

"Today as part of the In Service Engineering Regional Team for the Middle East and Africa Region, as Hydro-Mechanical Specialist.

Responsible to provide Engineering support for Hydraulic System, Flight Controls, Landing Gear and Braking and Steering for all Airbus program. Another function is also capturing the comments, issues or concerns from the operators in the region, acting as antenna for our Airbus Engineering - Central Team in Toulouse.

-        Previously ATA 29 Hydraulic System Specialist for all programs

-        Joined Airbus in 2015 as Cabin and Cargo In Service Engineer Specialist (Domain Galleys and Lavatories) for A320 and A350

-        I started my career in a Maintenance Center for small aircrafts dedicated to pilot formation. Then I worked, as subcontractor, for the Airbus Configuration Management System of the A350 during the development of this program, before moving to Airbus Defence and Space Flight Tests and Design Office." 

• A320 Family Braking & Steering Systems Engineer in Customer Support Engineering since April 2023

• 16 years of experience within AIRBUS environment, 2 years in Customer Support Engineering:

• Landing Gear, Braking, Steering Systems (ATA32) - Test Means & Simulation Engineering (2008-2012)

• Landing Gear, Braking, Steering Systems (ATA32) - System Integration Tests Engineering (2012-2023)

• Braking & Steering Systems (ATA 32) - Customer Support Engineering since April 2023

"Today in A320 Family Customer Support Program as Program manager responsible for CFM engine programs, all A320F Nacelle Programs

and A320neo Engines Mount programs.

I started my career in Airbus Training Center to develop & deliver the A330/A340 coursewares on Hydraulic, Landing Gears & Powerplant systems.

HO Nacelle team during 8 years in the Support Engineering fo all Nacelle Programs from A300 to A350."

10 years in SYSTEMS design office and chief engineering team

10 years as Configuration manager for A350 programme

A350 Service Bulletin manager

Now in charge of the team about Maintenance&retrofit programme & business ops and focusing on A320family transverse activities

"Today in A320 Family Customer Support Program as Program manager responsible for CFM engine programs, all A320F Nacelle Programs

and A320neo Engines Mount programs.

I started my career in Airbus Training Center to develop & deliver the A330/A340 coursewares on Hydraulic, Landing Gears & Powerplant systems.

HO Nacelle team during 8 years in the Support Engineering fo all Nacelle Programs from A300 to A350."

Regional Account Manager for Planned Maintenance Services Middle East & Africa since 2023 Previously Project Manager for Defense in the Middle East Strong experience as Project Management and Customer Support in Defense I started my career as Telecommunication System Engineer Engineering school in 3D Engineering.

System In-service Engineer based in Dubai: Combining engineering and customer support to help airlines in the Africa and Middle East region operate safely and efficiently.

-        14 years’ experience in engineering across multiple Airbus programs.

-        Previously leading A350, A220 fuselage generic repairs and propulsion repairs projects.

-        Former Airframe AOG manager at ATR.

-        Background in A350 development activities, FEM, stress analysis and certification for composite and metallic structures.

After extensive experience in digital technologies, project, and people management across Airbus, I joined the Fleet Efficiency organisation 5 years ago, where I was in charge of data collection & processing for Fleet Performance monitoring. More recently, 2 years ago, I created a new team dedicated to in-Service Configuration Management.

"As Technical Data Programme Manager, I ensure the availability of all ICA (Instructions for

Continuous Airworthiness) at each Entry into Service

• I am in charge of the Entry into Service preparation with Customers.

• I support our Customers in the In-Service issues resolution."

"Skywise Reliability & Skywise Reliability Premium

Today, head of the Fleet Performance activities within the Customer Services organisation.

We work with Airlines and Programmes to measure and improve Fleet performance:

Operational Availability; 

Operational Reliability;

Maintenance Costs;

For that we are collecting data and developing tools for Airbus and Airlines usages.

Previously, I was in charge of a Data Processing activities within the Airbus Flight Test Centre

I joined Airbus in 2009 and previously I was working at Capgemini, an IT services company"

Sebastian joined Satair in 2018 as an Account Director Middle East & Africa and used to lead our global Customer Care division from 2022 to 2024, with base in Hamburg. He strengthened our regional customer support and reworked our company's CSIP representation, with focus on feedback, communication and improvement actions during this assignment. He returned to the Middle East in 2024 as the Head of Sales & Support and site manager Dubai.

He has worked for various aviation companies and acquired extensive industry knowledge via these stages; Cargo Leading System OEM Airbus DS Airborne (formerly Rheinmetall), Airline / MRO (Etihad Airways) & finally Satair. He has lived in Germany, United Arab Emirates as well as Malaysia. 

With a strong technical background, extensive customer facing experience and sales - He is committed to enhance our representation in the Middle East & Africa.

"Today A320 Family Support Program manager responsible for avionics or system topics such as Navigation, communication, Information system, Ice an rain protection, Electrical generation & Harnesses, Lights and Fire protection.

• Previously, A320neo Fleet Performance Manager for the Fleet Performance Department

within Customer Services for 3 years.

• Manager of In-service data & information system for 6 years

• Performance monitoring Manager for 2 years

• I started my career in Airbus technical data department like responsible of Component

Maintenance Manuals in 2003"

"A320 Family Program Manager for hydro-mechanical systems (ATA28, 29 and 32).

Previously responsible for the in-service support of the A320neo family LEAP-1A propulsion system.

Background:

Joined Airbus in 2006, working in several different position across Europe.

Expertise: Aerodynamics, system engineering, product safety, hydro-mechanical systems, powerplant systems.

Interests:

“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward…”

Skiing

Tennis"

Today in A320 Family Customer Support Program as Program manager responsible for the A320neo Watchtower / Fleet efficiency & OR3M process / FAIR Forum / Communication.

• Previously in Engineering Operability & Maintainability department with specific focus on A320neo EIS preparation

• Joined Airbus Customer Services Engineering Powerplant department in 1990, managed CFM56 & V2500 engine types for 11 years as Senior Engineer then moved to the PAX & Crew facilities/Emergency Equipment's department as team Head of for 10 years.

• I started my career at AIR FRANCE engineering covering aircraft maintenance then managing repair shop team

Now working as an In-service engineer for Air Systems (ATA21, 30, 36, 47) on all programs, I joined Airbus 3 years ago.

Previously worked 15 years in Liebherr Aerospace as Technical support specialist on Air systems, providing in-service engineering support to airlines and OEMs, workshops, and leading health monitoring projects.

Started my career in Customer Support Management leading Integrated Logistic Support studies to dimension the maintenance program from design to end of life on several aircraft & helicopter components.

I joined Airbus in 2022, as part of the Engineering Customer Engineering Support. Since then, I have been dedicated to activities related to the Flight Control system including daily communication with Customers, Troubleshooting assistance, participation to different facing events such as Expert Forum, pre-EIS and On-site assistance. 

"Today in A320 Family Customer Support Program as Program manager responsible for CFM engine programs, all A320F Nacelle Programs

and A320neo Engines Mount programs.

I started my career in Airbus Training Center to develop & deliver the A330/A340 coursewares on Hydraulic, Landing Gears & Powerplant systems.

HO Nacelle team during 8 years in the Support Engineering fo all Nacelle Programs from A300 to A350."

Today in A320 Family Customer Support Program as Program manager responsible for the A320neo Watchtower / Fleet efficiency & OR3M process / FAIR Forum / Communication.

• Previously in Engineering Operability & Maintainability department with specific focus on A320neo EIS preparation

• Joined Airbus Customer Services Engineering Powerplant department in 1990, managed CFM56 & V2500 engine types for 11 years as Senior Engineer then moved to the PAX & Crew facilities/Emergency Equipment's department as team Head of for 10 years.

• I started my career at AIR FRANCE engineering covering aircraft maintenance then managing repair shop team

Today in Customer Support Program as Fleet Program manager responsible for Fleet efficiency of all programs in South Asia Region

Previously in Customer support Engineering department with specific focus on VTI Maintenance Operations & Delay/Defect Management 

Joined Airbus Customer Services Engineering department in 2015, managed FHS TSP MOC team  for 7.5 years as Manager then moved to the Customer Support Program Team.

I started my career at Kingfisher Airlines engineering covering aircraft maintenance then managing corporate jet

Meddy Seguin serves as Senior Director within the A320 Family Chief Engineering Team, where he plays a pivotal role as the Voice of Customers and also in charge of the A320 Family flight test aircraft. In this capacity, he acts as the primary liaison, representing customer needs within the A320 Family Chief Engineering Team and, conversely, articulating the Chief Engineer's vision to Customer Services.

Prior to assuming this role in 2021, Meddy led the Airbus Flight Hour Services (FHS) Supply Chain department, overseeing Supplier Management and Part 145 Repair Management. His extensive 20+ year career at Airbus began in 2001 in Landing Gear & Braking Systems engineering. He later led the Technical Support Engineering team for ATA32 Landing Gear Systems across all Airbus programs and contributed as an investigator for the BEA in accident support. He also headed the Supplier Support team for system suppliers, with additional responsibilities for A380 Boost Maturity suppliers.

Meddy holds an M.S. in Mechanical Engineering from INSA and an MBA in Finance.

• Fleet Programme Manager for South Asia region covering SA and WB fleet.

• Over 16 years of experience working across various domains in the airline and leasing industry.

After extensive experience in digital technologies, project, and people management across Airbus, I joined the Fleet Efficiency organisation 5 years ago, where I was in charge of data collection & processing for Fleet Performance monitoring. More recently, 2 years ago, I created a new team dedicated to in-Service Configuration Management.

"As Technical Data Programme Manager, I ensure the availability of all ICA (Instructions for

Continuous Airworthiness) at each Entry into Service

• I am in charge of the Entry into Service preparation with Customers.

• I support our Customers in the In-Service issues resolution."

"Skywise Reliability & Skywise Reliability Premium

Today, head of the Fleet Performance activities within the Customer Services organisation.

We work with Airlines and Programmes to measure and improve Fleet performance:

Operational Availability; 

Operational Reliability;

Maintenance Costs;

For that we are collecting data and developing tools for Airbus and Airlines usages.

Previously, I was in charge of a Data Processing activities within the Airbus Flight Test Centre

I joined Airbus in 2009 and previously I was working at Capgemini, an IT services company"

Sebastian joined Satair in 2018 as an Account Director Middle East & Africa and used to lead our global Customer Care division from 2022 to 2024, with base in Hamburg. He strengthened our regional customer support and reworked our company's CSIP representation, with focus on feedback, communication and improvement actions during this assignment. He returned to the Middle East in 2024 as the Head of Sales & Support and site manager Dubai.

He has worked for various aviation companies and acquired extensive industry knowledge via these stages; Cargo Leading System OEM Airbus DS Airborne (formerly Rheinmetall), Airline / MRO (Etihad Airways) & finally Satair. He has lived in Germany, United Arab Emirates as well as Malaysia. 

With a strong technical background, extensive customer facing experience and sales - He is committed to enhance our representation in the Middle East & Africa.

Mrs. Clavel has been appointed as Head of A320 Family Programme Support within Airbus Customer Services, effective 1st April 2025. In this role, with her team, she monitors and supports the largest commercial aviation in-service fleet ever with a high diversity of operations and configurations to ensure safe and efficient operation all around the world.

She brings a strong engineering and customer-focused background, with over 22 years of experience at Airbus, spanning Customer Services, Programmes, and Engineering.

Prior to her current role, from March 2022 to March 2025, she served as Vice President of In-Service Engineering Systems. In this capacity, she led a global team of over 400 employees, providing support across Hydro-mechanical systems, Avionics, Propulsion, Cabin & Cargo, and Airline Engineering activities. Her team played a pivotal role in resolving in-service issues and delivering engineering services through FHS-C and FTM contracts. They also contributed to future product developments by leveraging their strong customer intimacy and cross-functional collaboration.

Earlier in her career, Mrs. Clavel held several leadership roles within the A320 Family Chief Engineering teams, where she was actively involved in the development phase of the A320neo. During this time, she contributed to key engineering milestones and cross-programme coordination efforts, helping bring this new-generation aircraft to market with enhanced efficiency and performance.

Mrs. Clavel holds an Engineering Master’s degree from ENAC (École Nationale de l'Aviation Civile), with a major in electronics and signal processing. She also completed the first year of an MBA at the Open University Business School (OUBS) in the United Kingdom, with a focus on senior management.

Outside of her professional commitments, she is married and the mother of a 15-year-old boy. She enjoys reading, hiking, and scuba diving.